DropVantage Support

DropVantage is in controlled public beta. Support helps with account access, authentication email, release workspaces, private uploads, connected services, billing, privacy requests, copyright complaints, and security reports.

Contact

Email: support@dropvantage.com

Messages sent to this address are forwarded to a monitored DropVantage support inbox. Authentication emails are sent separately from account@auth.dropvantage.com.

Choose a clear subject

• Account Access — login, email confirmation, password reset
• Release Workspace — drafts, links, campaign information, public pages
• Private Upload — audio, artwork, video, upload failure
• Meta Connection — read-only Meta connection issues
• Spotify Connection — read-only Spotify connection issues
• Billing — subscription, invoice, charge, cancellation
• Privacy Request — access, correction, export, deletion
• Copyright Complaint — rights or infringement report
• Security Report — suspected vulnerability or unauthorized access

Information to include

• the email associated with your DropVantage account;
• artist name and affected release title, when relevant;
• a concise description of what happened and what you expected;
• the date, time, page, and browser;
• screenshots with private information hidden;
• any visible request ID or error message;
• steps that reproduce the issue.

Do not send

Do not email passwords, API keys, OAuth tokens, database credentials, full payment-card numbers, recovery codes, government identification, unredacted fan lists, or private master audio unless support provides an approved secure upload method.

Response targets during beta

These are operating targets, not guaranteed service levels:

• general support: acknowledgement within two business days;
• account-security or suspected compromise: prioritized review;
• applicable privacy requests: acknowledgement within 10 business days and substantive response within 45 calendar days;
• copyright complaints: reviewed as promptly as reasonably possible.

Account compromise

If you believe your account is compromised:

1. Reset your password.
2. Secure the email account used for DropVantage.
3. Revoke suspicious sessions and connected-service access.
4. Email support@dropvantage.com with the subject Urgent Account Security.
5. Do not send the suspected password.

Platform scope

DropVantage provides campaign-planning tools. It is not a distributor, label, rights administrator, streaming service, or guarantee of advertising or release results. For issues controlled by Meta, Spotify, Apple Music, YouTube, Stripe, or another third party, you may also need to contact that provider.